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Terms and Conditions
Last updated: 1 August 2026
Acceptance of Terms
These Terms and Conditions govern access to lavacharm.in and purchases from Lavacharm. By using the website or placing an order, you agree to these terms, our Privacy Policy, Refund Policy, Cancellation Policy, Shipping Policy, and any product-specific terms shown at checkout.
Eligibility and Accounts
You must be legally capable of entering a binding contract and provide accurate, current information. You are responsible for activity under your account and for keeping login credentials and delivery OTPs confidential. Notify us promptly of suspected unauthorised use.
Products and Availability
We make reasonable efforts to display product descriptions, colours, specifications, compatibility, images, and availability accurately. Screen colours and manufacturer specifications may vary. Products and offers are subject to availability, verification, quantity limits, and applicable geographic restrictions.
Pricing, Payments, and Orders
Prices are shown in Indian rupees unless stated otherwise and include or exclude taxes as indicated at checkout. Shipping or other applicable charges are shown before order confirmation. An order acknowledgement does not guarantee acceptance. We may verify payment, identity, address, stock, pricing, and order details before accepting or dispatching an order.
If a material pricing or listing error occurs, we may contact you for instructions or cancel the affected order and refund the amount received. Payments are processed through authorised payment providers and may be subject to their terms.
Delivery, Cancellation, and Returns
Delivery estimates are subject to the Shipping Policy. Cancellation requests are governed by the Cancellation Policy. Returns, replacements, and refunds are governed by the Refund Policy and applicable consumer law.
Device Warranty and Use
Manufacturer warranties, service-centre procedures, software support, and warranty exclusions apply to mobile devices unless expressly stated otherwise. You are responsible for backing up data and removing personal accounts before handing a device over for inspection or service. Lavacharm is not responsible for data loss to the extent permitted by law.
Acceptable Use
You must not misuse the website, attempt unauthorised access, introduce harmful code, interfere with checkout or security, scrape content unlawfully, place fraudulent orders, abuse promotions, impersonate another person, or use the services in violation of law.
Intellectual Property
The website design, text, graphics, logos, and other Lavacharm content are protected by applicable intellectual-property laws. Third-party trademarks and product materials belong to their respective owners. No rights are granted except the limited right to use the website for lawful personal shopping.
Liability
To the extent permitted by law, Lavacharm is not liable for indirect, incidental, or consequential loss arising from website use, delivery delay, third-party services, or product misuse. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.
Governing Law and Disputes
These terms are governed by the laws of India. Subject to applicable consumer-protection law and any mandatory forum rights, courts with jurisdiction over Trichy, Tamil Nadu will have jurisdiction. Please contact support first so we can try to resolve any concern promptly.
Changes and Contact
We may update these terms by publishing a revised version on this page. For questions, contact support@lavacharm.in or write to Lavacharm, No.5, No.1 Tolgate, Trichy, Tamil Nadu 621112, India.