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Continue ShoppingShipping Policy
Shipping Policy
Last updated: 1 August 2026
Service Area
Lavacharm ships mobile phones and related products to serviceable addresses in India. Availability, delivery options, and charges may depend on the destination postcode, product, order value, and courier coverage.
Processing and Delivery
Orders are generally processed after payment and verification. Estimated delivery dates shown at checkout or in order messages are estimates, not guarantees. Delivery may be delayed by stock verification, high order volumes, weather, public holidays, transport disruption, remote locations, security checks, or events outside our reasonable control.
Address and Contact Details
Provide a complete and accurate delivery address, postcode, phone number, and any information needed by the courier. Lavacharm is not responsible for delays or additional costs caused by incorrect or incomplete information supplied by the customer. Contact support as soon as possible if an address correction is needed; changes may not be possible after dispatch.
Tracking and Delivery Attempts
When tracking is available, details will be sent by email, SMS, account notification, or another available channel. The courier may contact you and may require an OTP, signature, or identification. Never share a delivery OTP before receiving and checking the parcel. Failed delivery attempts may cause the parcel to be returned.
Receiving Your Parcel
Inspect the outer package before accepting delivery. If it appears opened, severely damaged, or tampered with, note the issue with the courier where possible and contact support immediately. We recommend recording an uninterrupted unboxing video showing the sealed parcel, shipping label, and product serial or IMEI details for damage, missing-item, or wrong-item claims.
Shipping Charges and Risk
Applicable shipping charges are displayed during checkout. Responsibility for the goods passes as provided by applicable law. Where a parcel is confirmed lost in transit, Lavacharm will work with the courier and provide an appropriate replacement or refund after verification.
Contact
For shipping help, contact support@lavacharm.in with your order number and tracking details.