Your cart is currently empty!.
You may check out all the available products and buy some in the shop.
Continue ShoppingRefund Policy
Refund Policy
Last updated: 1 August 2026
Overview
This policy applies to mobile phones and related products purchased from Lavacharm. It should be read with the product warranty, the manufacturer?s terms, and applicable Indian consumer law. Nothing in this policy limits rights that cannot legally be excluded.
Damaged, Defective, or Incorrect Products
Check the parcel and product promptly after delivery. If the item is damaged in transit, materially defective on arrival, missing, or different from what you ordered, contact support@lavacharm.in within 48 hours of delivery with the order number, clear photographs or video, and a description of the issue.
Eligibility is confirmed after inspection and verification of the device, serial number or IMEI, accessories, packaging, and reported issue. We may arrange troubleshooting, authorised service-centre verification, replacement, or refund as appropriate.
Conditions for Return
The product should be returned with its original box, invoice, accessories, manuals, labels, warranty cards, promotional items, and serial or IMEI details. The device must not be damaged through misuse, liquid exposure, unauthorised repair, tampering, or failure to follow instructions.
Change-of-mind returns are generally not accepted for opened, activated, registered, personalised, or used mobile phones unless required by applicable law. Products with altered or mismatched serial or IMEI details are not eligible.
Refund Method and Timing
Approved refunds are issued to the original payment method. Bank, card, UPI, or payment-gateway processing times may vary; allow approximately 7 to 10 business days after approval. Shipping or convenience fees are refundable only where required by law or where the return resulted from our error.
Manufacturer Warranty
Issues arising after the initial return-verification period may be handled under the manufacturer?s warranty through an authorised service centre. Warranty coverage and exclusions are determined by the manufacturer. Lavacharm will provide reasonable assistance with invoices or warranty documentation.
How to Request Help
Email support@lavacharm.in with your order number, registered phone number, product name, serial or IMEI number, delivery date, and supporting photos or video. Do not send a product back until return instructions have been provided.