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Continue ShoppingCancellation Policy
Cancellation Policy
Last updated: 1 August 2026
Before Dispatch
You may request cancellation before the order has been dispatched. Send the request promptly to support@lavacharm.in with your order number and registered contact details. A request is complete only after Lavacharm confirms the cancellation.
After Dispatch
Once an order has been packed, handed to the courier, or dispatched, it normally cannot be cancelled. You may contact us for available options, but refusing delivery does not automatically guarantee a refund and any recoverable logistics charges may be deducted where permitted by law.
Prepaid Orders
For an approved cancellation of a prepaid order, the refund will be sent to the original payment method. Payment-provider and bank processing may take approximately 5 to 10 business days after approval.
Cash on Delivery Orders
If cash on delivery is available, repeated refusal or cancellation may result in restrictions on future cash-on-delivery orders. Please contact us quickly if your circumstances change.
Cancellation by Lavacharm
We may cancel an order when a product is unavailable, pricing or listing information contains a material error, payment cannot be verified, delivery is not serviceable, fraud is suspected, or fulfilment is otherwise not reasonably possible. If a prepaid order is cancelled by us, the amount received for that order will be refunded.
Contact
For cancellation assistance, email support@lavacharm.in and include the order number.